Orders

Q1. How can I place an order?
You can place an order directly through our website. Simply add the items you wish to purchase to your cart and proceed to checkout. Follow the instructions to complete payment and shipping information.

Q2. Can I change or cancel my order after placing it?
If your order has not yet been processed for shipment, it may be possible to change or cancel it. Please contact us as soon as possible after placing the order.

Q3. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more easily.

Payment

Q4. What payment methods do you accept?
We accept major credit cards and other payment methods available at checkout.

Q5. Is my payment information secure?
Yes. All payment transactions are processed through secure payment systems with encryption to protect your information.

Shipping

Q6. Which countries do you ship to?
We ship to many countries worldwide. If your country is available in the checkout shipping options, we can deliver to your location.

Q7. Which shipping method do you use?
We use EMS (Express Mail Service) provided by Japan Post for international shipping.

Q8. How long does shipping take?
Orders are usually shipped within about one week after the order is confirmed. Delivery times depend on the destination country and follow the standard EMS delivery schedule.

Q9. How much does shipping cost?
Shipping costs depend on the destination country and package weight. The exact shipping fee will be calculated at checkout.

Customs & Taxes

Q10. Will I need to pay customs duties or import taxes?
Customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Q11. How can I check customs fees in my country?
Customs policies vary by country. Please check with your local customs authority before placing an order.

Products

Q12. Are your products authentic Japanese products?
Yes. We carefully select products from Japan, including items from regional cities and rural areas.

Q13. Are the products safe to consume overseas?
Our food products are produced and handled according to Japanese quality standards. However, import regulations may differ by country, so customers are responsible for checking their local regulations.

Q14.What is the shelf life of your food products?

Most of our food products have a shelf life of at least one month from the date of purchase, and many items have three months or more remaining. We carefully select and ship products so that customers receive items with sufficient shelf life. Please shop with confidence.

Returns & Refunds

Q15. Can I return a product?
Due to the nature of many products being food items with relatively short shelf lives, we generally do not accept returns or exchanges.

Q16. What if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us as soon as possible with photos of the product and packaging. We will review the issue and assist you.

Contact

Q17. How can I contact customer support?
If you have any questions or concerns, please contact us via our contact page or email. We will respond as soon as possible.