Terms & Conditions

1. Introduction

Welcome to our website. By accessing and using this website, you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Use of the Website

This website is intended to provide information about our products and to allow customers to purchase products online. You agree to use this website only for lawful purposes and in a manner that does not violate the rights of others.

3. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of our company or its content providers unless otherwise stated. Unauthorized reproduction, distribution, or use of this content is prohibited.

4. Product Information

We strive to ensure that all product descriptions, prices, and other information on the website are accurate. However, we do not guarantee that all information is complete or error-free. We reserve the right to correct any errors and update information at any time without prior notice.

5. Orders and Payments

All orders placed through this website are subject to acceptance and product availability. We reserve the right to cancel or refuse any order if necessary, including cases of pricing errors or suspected fraudulent activity.

6. Shipping

Orders are shipped internationally using EMS (Express Mail Service) provided by Japan Post. Processing time is generally up to one week after the order is confirmed. Delivery times depend on the destination country.

7. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country. These charges are the responsibility of the customer.

8. Returns and Refunds

Many of our products are food items with relatively short shelf lives. For this reason, we generally do not accept returns or exchanges. If a product arrives damaged or incorrect, please contact us and we will review the situation.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external websites.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once they are posted on this website.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us.

Company Name: chikuma trading comapany Co.,Ltd
Email Address: chikumatrade.com@gmail.com
Address: 273-3, sakuradou, chikuma-shi, nagano-ken, japan

Last updated: 2026.3.10